Billing & Subscription FAQ
Answers to common questions about Mamba Panel billing, subscriptions, and account management.
Mamba Panel Subscription Plans
Section titled “Mamba Panel Subscription Plans”What plans are available?
Section titled “What plans are available?”Mamba Panel offers three subscription tiers:
| Plan | Best For | Key Features |
|---|---|---|
| Starter | New hosting businesses | Up to 100 customers, core features, email support |
| Professional | Growing providers | Unlimited customers, API access, priority support |
| Enterprise | Established companies | Custom integrations, dedicated support, SLA guarantees |
All plans include unlimited staff accounts, full feature access, and regular updates.
Is there per-user pricing?
Section titled “Is there per-user pricing?”No. Unlike WHMCS and similar platforms, Mamba Panel uses flat-rate pricing. You pay a predictable monthly fee regardless of how many customers you serve.
Can I change plans?
Section titled “Can I change plans?”Yes. Upgrade or downgrade anytime from Settings → Subscription. Upgrades take effect immediately with prorated billing. Downgrades apply at the end of your current billing cycle.
Payment Methods
Section titled “Payment Methods”What payment methods do you accept?
Section titled “What payment methods do you accept?”We accept:
- Major credit and debit cards (Visa, Mastercard, Amex)
- PayPal
- ACH bank transfers (Enterprise plans, annual billing)
How does billing work?
Section titled “How does billing work?”- Monthly subscriptions bill on your signup anniversary date.
- Annual subscriptions bill upfront with a discount.
- Invoices are emailed and available in your dashboard under Settings → Billing.
Can I get custom invoicing?
Section titled “Can I get custom invoicing?”Enterprise customers can request:
- Consolidated invoices
- PO-based billing
- Custom payment terms
Contact billing@mambapanel.io to arrange custom invoicing.
Customer Billing (For Your Clients)
Section titled “Customer Billing (For Your Clients)”What payment gateways can my customers use?
Section titled “What payment gateways can my customers use?”Mamba Panel integrates with:
- PayPal — Standard and subscription payments
- Stripe — Cards, SEPA, and additional methods based on region
Configure both under Settings → Billing → Payment Gateways.
How do subscriptions work for my customers?
Section titled “How do subscriptions work for my customers?”- Customers select plans and enter payment details during checkout.
- Mamba Panel handles recurring billing automatically.
- Failed payments trigger configurable dunning sequences.
- Customers can manage subscriptions from their portal.
Can I offer promotional codes?
Section titled “Can I offer promotional codes?”Yes. Create promo codes under Marketing → Promo Codes:
- Percentage or fixed amount discounts
- First-month or recurring discounts
- Expiration dates and usage limits
- Specific product restrictions
How does the credit system work?
Section titled “How does the credit system work?”Customers can add credits to their account:
- Manual top-up via payment gateway
- Admin-applied credits for goodwill or promotions
- Referral rewards (if enabled)
Credits apply automatically to invoices before charging payment methods.
Refunds & Cancellations
Section titled “Refunds & Cancellations”What’s the refund policy for Mamba Panel subscriptions?
Section titled “What’s the refund policy for Mamba Panel subscriptions?”- Monthly plans: 14-day refund window for new subscriptions.
- Annual plans: 30-day refund window, prorated after 30 days.
- Contact billing@mambapanel.io to request a refund.
How do I handle refunds for my customers?
Section titled “How do I handle refunds for my customers?”Process refunds from the customer’s invoice page:
- Navigate to Customers → [Customer] → Invoices.
- Select the invoice and click Refund.
- Choose full or partial refund.
- Refund processes through the original payment method.
What happens when a customer cancels?
Section titled “What happens when a customer cancels?”Configurable options include:
- Immediate service termination
- End-of-billing-cycle termination
- Grace period before deletion
- Data retention policy (configurable per product)
Invoices & Reports
Section titled “Invoices & Reports”How do I access my Mamba Panel invoices?
Section titled “How do I access my Mamba Panel invoices?”View and download invoices at Settings → Billing → Invoices.
What financial reports are available?
Section titled “What financial reports are available?”The dashboard provides:
- Revenue overview: MRR, ARR, and growth trends
- Payment reports: Successful, failed, and pending transactions
- Customer reports: New signups, churn, lifetime value
- Product reports: Revenue by product type
Export reports as CSV for accounting software.
Do you handle taxes?
Section titled “Do you handle taxes?”Mamba Panel collects tax information based on customer location:
- Configure tax rates under Settings → Billing → Taxes.
- Automatic tax calculation for supported regions.
- Tax reports for compliance and filing.
For complex tax scenarios, integrate with services like TaxJar or consult your accountant.
Account Management
Section titled “Account Management”How do I add team members?
Section titled “How do I add team members?”- Go to Settings → Team → Invite Member.
- Enter email and assign a role.
- Team member receives an invitation to create their account.
What roles are available?
Section titled “What roles are available?”| Role | Permissions |
|---|---|
| Admin | Full access to everything |
| Support | Tickets, customer management |
| Billing | Invoices, payments, refunds |
| View Only | Read-only dashboard access |
Custom roles available on Enterprise plans.
How do I secure my account?
Section titled “How do I secure my account?”- Enable two-factor authentication (2FA) for all accounts.
- Use strong, unique passwords.
- Review active sessions under Settings → Security.
- Audit team member access regularly.
Common Tasks
Section titled “Common Tasks”| Task | Location |
|---|---|
| View subscription status | Settings → Subscription |
| Update payment method | Settings → Billing → Payment Methods |
| Download invoices | Settings → Billing → Invoices |
| Configure customer pricing | Products → [Product] → Pricing |
| Set up promo codes | Marketing → Promo Codes |
| Process customer refund | Customers → [Customer] → Invoices |
Need Help?
Section titled “Need Help?”- Billing questions: billing@mambapanel.io
- Technical support: support@mambapanel.io
- Discord: https://discord.gg/RF8uUHFr6n
- Enterprise inquiries: sales@mambapanel.io